What Every Customer Needs To Hear
When you are giving any service recommendation, it's important to repeat any concerns that your customers have shared back to them.
By Bob Cooper
This will not only let your
customers know that you were paying attention when they were speaking to you,
but will communicate that you truly understand the positions that they are
something like, “Jim, I know you mentioned that you’re on a tight budget this
month, so I took the liberty of exploring some options for you. Let me tell you
what I found.”
This sends a powerful message to your customers that you
have carefully considered their situations, and have recommendations based on
what you feel is best for them.
The fact that you’re recommending the
repair because of their primary concern
will help put your customers at ease, and will help them make the right
decisions for the right reasons.
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