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Diesel and Gasoline Exhaust: How to Help Protect Your Business and Your Employees
Diesel and gasoline exhaust can be hazardous to employees working in automotive service businesses....

Good, Bad or Ugly, Customer Service is Your Key to Success or Failure
Automotive-related issues continue to rank in the top ten of consumer complaints received by the Better Business Bureau....

Car Owners Holding on to Vehicles Significantly Longer, at Least 50,000 Miles Longer, Says New Survey
Consumers driving vehicles significantly longer may offer opportunities for increased engine rebuilding work....

High Unemployment Affects Aftermarket Front-of-Store and Hard Parts Sales Differently
In addition to the not-too-surprising finding that markets above and well above the national unemployment rate had lower overall sales than other markets, NPD found hard parts sales in these markets fared significantly better than front-of-store categories....

The Way You Want It or The Way They Want It
You need to ask your customers how and when they want information. And, once you receive their answers, you must be ready to respond....