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5/16/2013 Strategies For Success in Building a World-Class Shop  By Bob Cooper If you want to ensure that 2013 is your shop's best year yet, there are a number of things you need to consider. 5/9/2013 Customers Will Remember Your Name With These Business Card Tips A well-designed business card can be the difference between success and failure in the automotive aftermarket industry. 4/30/2013 Not Quite a Full Pull  By Doug Kaufman A final hook for an old friend 4/19/2013 Direct Marketing’s Big Three  By Joy Gendusa Size, design and list are the keys to a successful postcard marketing campaign 4/15/2013 2012 Tax Changes For Businesses It’s that time of year again: tax time. Whether you file as a corporation or sole proprietor, here’s what business owners need to know about tax changes for the 2012 tax year. 4/11/2013 Fire Prevention: How To Keep Your Shop in Business An electrical short in a power strip cord and three electrical panels resulted in fire losses at four businesses totaling over $3.6 million. Discarded cigarettes were reported to be the cause of fires... 4/4/2013 Tap Into the Power of Collaboration To Grow Your Business  By Dave Mischler We will discuss options for broadening your decision-making inputs by helping to find the right business group for you. 3/22/2013 Accountability Raises the Performance Bar and Helps Achieve Goals and Objectives  By Frank Scandura Accountability is a big word. We see examples every day around us where we can safely surmise that “that person” is not being held accountable for their actions. 3/8/2013 Protecting Your Business With The Right Insurance  By Richard Lipton, CPA Running a business is expensive and the capital that you've poured into your company can disappear in an instant if a major weather event damages your facility, or if someone in your shop gets injured... 3/1/2013 Warranties Are Everyone's Problem Warranty! The word shouted from the other end of the telephone can cause some people to wake up screaming in the night. 2/21/2013 If You Win the Argument, You Lose the Sale  By Steve Ferrante The true test of a business' customer service effort is not when things are going right but, rather, what is done when things go wrong. 2/15/2013 10 Mistakes To Avoid When Selling Your Business: An Insider's Guide  By Art Blumenthal There comes a time for every business when ownership changes, whether through a transition to the next generation or an outright sale to a first time or an experienced buyer. 1/31/2013 10 Ideas to Improve Shop Profitability Profitability is the number one concern of shop owners across the country. And, as the cost of ­running a shop continues to escalate, it’s important to always keep your eyes open for ideas you can imp... 1/25/2013 Setting Your Goals In 2013  By Bob Cooper When it comes to setting your long-term goals, the best advice I can give you is to make sure that they all align with your core beliefs and that they are challenging enough to inspire you. 1/18/2013 Let's Clean Up  By Frank Scandura Let’s talk about cleanliness. I mean really clean, not just on the surface.

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