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customer service

Far too many shop owners don’t measure customer satisfaction in their shops. It’s not that they’re not interested in the results, it’s just that...

What would one more visit per year from your best customers mean for your shop? Let’s say you have 100 current customers and...
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Even the best built and dyno-tested engine will not perform as...

The true test of a business' customer service effort is not when things are going right but, rather, what is done when things go...