Defective returns. These two words have many undesirable connotations to the power steering rebuilder. Starting with a replacement part request, other claims could be forthcoming. These range from labor for removal and reinstallation, which can sometimes exceed three hours, to and including alignment, possible towing charges, rental car and even product liability expenses.
These claims only address the initial economic impact of this defective part scenario because you also have to consider the customer dissatisfaction that repetitive defects generate. Customer dissatisfaction always impacts future sales.
It is therefore imperative for the rebuilder to implement a quality assurance program that will minimize defective returns and their negative impact on the company