Cloyes, a global supplier of timing drive systems for the automotive aftermarket, announced it has reached an industry-leading Net Promoter Score of 83. An NPS score of 70 or higher is considered “world class” by experts and is a very strong indicator of customer loyalty. The score also highlights the success of the company’s prioritization of customer satisfaction.
“This represents how far we have come with our new value proposition to our customers,” says Cloyes CEO John Hanighen. “We have worked hard to develop a customer-centric culture with our customer support, industry leading warranty programs and in-depth training videos. We appreciate the feedback from our customers and look forward to continuing to serve them in exceptional ways.”
Cloyes backs its products with a level of knowledge and experience that dates back over a century. This expertise, combined with a clear understanding of today’s professional technicians and vehicles, enables Cloyes to provide dependable parts and relevant information to the market.
“The industry has a firm belief in the ability and strength of our products and our people,” said Hanighen. “When we tell our customers something, they believe us because we always back up what we say with reliable products and outstanding customer service. They trust the Cloyes product, brand, and people. Our NPS score reflects the confidence we’ve built among our customers.”
For more info: www.cloyes.com.