Global Platform Shift Creates Opportunity for Aftermarket, IHS Automotive Reports
The continued trend toward a global platform strategy by automotive manufacturers presents new and unique challenges and opportunities for the automotive aftermarket, according to Mark Seng, global aftermarket practice leader for IHS Automotive, during a presentation to industry executives at the Automotive Aftermarket Products Expo (AAPEX) in Las Vegas.
The Best-Kept Secret to Generating More Referrals
The reality is that regardless of how well you treat customers, and no matter how pleased they are with your service, when your customers walk out of your shop they’ll step back into their busy lives, and they will forget about you. They will think of you again only when they have a need for your services, or when a friend engages them in a conversation about auto repair. Here’s an easy-to-use procedure that will turn your customers into salespeople, and fill up your engine shop with customers who are presold on you.
Jerry Brock Receives 2014 President’s Award from ARA
Professional wholesale automotive executive and business owner Jerry Brock of Brock Supply Co. was awarded the prestigious “2014 President’s Award” from the Automotive Recyclers Association (ARA) at the 71st Annual ARA Convention & Exposition in Nashville, Tennessee, October 22-25. The ARA President’s Award is an honor bestowed by the Association’s President to an individual who has shown exemplary dedication to the industry.
Brand Building Efforts Solidify and Boost Customer Loyalty
If you think you’re too busy running your shop to focus on branding, you might want to think again. Thanks to longer service intervals and better-built cars, your customers don’t have to visit you as often as they did in the past. Having an established brand could certainly help you fend off the increased competition and build loyalty.
Andrew Sexton Speaks About Federal-Mogul Motorparts
Andrew Sexton is senior vice president, global sealing and engine, Federal-Mogul Motorparts. Sexton’s responsibilities include the company’s renowned Fel-Pro Gaskets business, based in Skokie, Ill. Fel-Pro, “The Gaskets Professionals Trust,” is North America’s preeminent brand of engine and related sealing components for automotive and high-performance applications. Federal-Mogul Motorparts is a division of Federal-Mogul Holdings Corporation
Hastings Announces Launch of Updated Brand
An updated logo reflects Hastings’ global reach and forward thinking while maintaining its rich history for the past 100 years.
AVI OnDemand Reaches User Milestone
AVI is dedicated to consistently updating its video training library with the newest in automotive technology, management techniques and ASE certification tasks.
How To Get Paid On Time
Due to current economic conditions, it’s likely that collecting on your accounts receivables is becoming more and more of a challenge. Strengthening your collection procedures may allow you to improve collection rates and shorten the aging days of your accounts receivables.
Do You Know Your Shop’s Sellability Score?
Just as the FICO score has evolved in its significance as a factor in the credit process, the Sellability Score is being utilized by a growing number of prospective business buyers to determine whether or not an asking price is justified. Are you running a valuable business?
Community Involvement Helps Grow Your Business
Part of your advertising and marketing program needs to incorporate community involvement, whether it’s with local business groups, church functions, the local chamber of commerce or other local organizations. The community needs to know who you are and what you offer.
Adaptable Leadership Fuels Shop Harmony, Growth
As you encourage your employees to work as a team to achieve shop goals and deliver the utmost in customer service, your management style can have a huge impact on employee motivation and engagement. That’s where being able to adapt your leadership style comes into play.
Web Tools: Improving Business Through the Internet and Social Media
For years, engine shops have used the Internet to try and increase business. But too often, a shop’s website wasn’t being used to it’s full potential. Today, engine professionals are using their website as a tool to increase profits by selling reman/rebuilt components from their shop online.
