The world is collectively trying to manage a health crisis, and families and businesses are suffering. Quality customer service has never been more important to your business. Your customers need to feel taken care of, now more than ever. Unlike events that affect a single customer, a crisis affects...
As I sat down to write this month’s column, an email from SEMA popped up in my inbox. Would it be another safety update? Would it be promises of another great show happening in the fall? No.