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10 Ideas To Increase Customer Loyalty

A solid customer base is not something that grows overnight. It takestime to cultivate a database of customers who return for servicetime and time again, and who also recommend your shop to others.Several factors work together to enable you to earn their trust andrespect, which translates into satisfied customers and highly soughtafter repeat business. Things

Online Registration Now Open for HDAW ’09

Onlineregistration officially opened on Oct. 1 for the 2009 Heavy Duty AftermarketWeek (HDAW), scheduled for Feb. 16-19, 2009 at the Rosen Centre Hotel &Resort and Orange County Convention Center in Orlando, Fla. HDAW isthe largest North American gathering of the independent heavy duty industry. Morethan 1,800 managers and executives from 17 countries including distributors,manufacturers, service

Nine Earn 2008 IMCA National Championships

IMCA crowns its biggest national championship class this season, with six more drivers racing to first-ever top titles in 2008. P.J. Egbert of Copperas Cove, TX, topped the IMCA Modified standings, Rod Snellenberger of Pulaski, WI, was first in IMCA Sunoco Stock Car points and Shannon Anderson of Atlantic led the way in the IMCA

K-Line Signs Service Tool Agreement with Caterpillar

K-Line Industries Inc, located in Holland, MI, says it has signed a multi-year agreement with Caterpillar, Inc. of Peoria, IL. K-Line will provide engineering and manufacturing services for the design and manufacture of special service tools used by Caterpillar Dealers to service Caterpillar equipment. K-Line has been a supplier to Caterpillar for over 30 years.

Hastings Releases 2009 Master Piston Ring Catalog

Hastings Manufacturing Co. hasannounced the release of its new 2009 Master Piston Ring Catalog.Featuring the broadest offering of piston ring applications availableto the engine aftermarket, the Hastings 2009 Catalog includes stock oiland compression piston rings for virtually every engine type, includingcars, trucks, motorcycles, agriculture, compressors, marine andperformance racing—gasoline or diesel—domestic and international. Hastings 2009 Master

Oil Pumps

It’s 6,000 rpm – do you know what your oil pressure is? That’s a question every engine builder should know the answer to if they’re building an engine that’s going to survive. Maintaining adequate oil pressure and volume is absolutely essential for engine durability. The problem is the output of many stock oil pumps, particularly

Kicking Asphalt

In this election year it somehow seems appropriate to talk about a movement that reaches the common citizen…the working man…the small-business person. Political rhetoric aside, it has the potential to gain traction in the industry and showcase what’s great about America – grassroots road racing. There are no multi-million dollar sponsorships (multi-million dollar wallets not

Rat Rods

While the economy stalls – enthusiasts are building “Rat Rods” in record numbers. Right in the middle of the economic slowdown and our government’s bailout of Wall Street, a little West Coast car event called the Primer Nationals was taking place in Ventura, California. Did the hard times affect the turnout or enthusiasm for this

Moore To Replace Johnson On SEMA Board Of Directors

Bob Moore, president of Bob Moore & Partners, has replaced AnneJohnson on the SEMA Board of Directors. Johnson tendered herresignation from the Board concurrent with accepting a position as anoutside regional sales representative with Keystone AutomotiveOperations. Ed Orzetti, president and CEO of Keystone Automotive,currently serves on the SEMA Board and SEMA bylaws prohibitrepresentatives from the

Federal-Mogul Announces Restructuring Plan; Eight Percent of Workforce to be Cut

Federal-Mogul hasannounced a restructuring plan designed to improve operatingperformance and respond to increasingly challenging conditions in theglobal automotive market. The plan, when combined with other workforce adjustments, isexpected to reduce the company’s global workforce by approximately4,000 positions or eight percent. The planned actions, which will takeplace as a result of several streamlining initiatives, will includeconsolidation

EngINtel: Practical Builder Tips To Common Questions

Since you all indulged me last month with editorial musings, thismonth will be a couple of Practical Builder Tips (PBTs) that shouldkeep you out of hot water from time to time. They’re somewhat genericbut have been popping their ugly heads in all types of engines and theyhave no manufacturer preference so no one is immune.

Dirty Jobs Host Mike Rowe to Give Keynote Address at The Work Truck Show 2009

In a speech that’s sureto convince everyone present that they’ve got it good no matter whattheir job description, Mike Rowe, host and producer of the DiscoveryChannel’s Dirty Jobs TV series, will give the keynote address at TheWork Truck Show 2009 and 45th Annual National Truck EquipmentAssociation (NTEA) Convention. Rowe’s presentation will take place at the

APRA Announces Availability of New Remanufacturing Report

A new report published by Boston University on the remanufacturing industry examines practices and strategies employed by firms in the industry. Prepared by professors William Hauser and Robert T. Lund, the 11 page report focuses on the business of remanufacturing, the industry dedicated to restoring life to a wide range of durable products, from lubricating

Manufacturer Tech Tip: Carburetor Cleaning Tips From Edelbrock

NEVER clean your EnduraShine or PermaStar parts with solvents or carburetor cleaners of any kind. Use of these cleaners will dull the luster and will remove the coating. Never use solvents or carburetor cleaners when rebuilding your EnduraShine carburetor. Do not use paper towels to wipe or clean your EnduraShine or PermaStar parts. Although Edelbrock

Taming The New Tiger

Say the name Arnie “Farmer” Beswick and many an old Pontiac fan will nod and share a story or two about Arnie and his legendary GTO, the Tameless Tiger. About two hours down the highway in Illinois, Jim Riskovsky, owner of Turbo Connection in Edwardsville, IL, is learning to tame his own tiger, his 2005

Diesel Cylinder Head Rebuilding

If you have ever tried to start most diesel engines in cold weather, you know that you have to have an engine heater, or you have to have a starting aid like starting fluid. These engines most commonly did not have a computer, and the fuel pressure would be in the range of around 3,000

Connecting Rods: So Many Choices

Choosing a set of connecting rods for a performance engine is not as simple as it sounds. The rods you ultimately choose to use in an engine will depend on a number of factors, each of which can be critical to the life of the motor and the success of your customer. Your decision will

Pointers for Servicing Leaky Gaskets

Question: When replacing leaky gaskets on an engine, do I just scrape or peel off the old gaskets, or do I have to do something else? Answer:Removing gaskets used to be a fairly simple procedure. Most enginesused to have cast iron blocks and heads, with iron manifolds andstamped steel covers. Iron castings could withstand a