Leadership Tools for Resolving Employee Conflict and Improving Morale
Is your shop a hotbed of employee conflict? Even if we look only at generational differences, it’s not hard to see why employees can butt heads and morale can suffer. Millennials are replacing Gen Xers, who displaced the Baby Boomers before them. Each group grew up in a vastly different world, and each has their
The Dos and Don’ts of Employee Discipline
You have an under-performing or problem employee who doesn’t seem to “get it.” You’ve told him over and over again but he keeps doing what you told him not to do and you don’t understand what the problem is and why he can’t just do his job right in the first place. Does this scenario
Improve Employee Performance By Setting, Tracking Goals
Improving employee performance is a critical issue that most shop owners struggle with on a daily basis. I’ve discovered that building and maintaining a strong team of high performers is an ongoing process that requires a range of strategies, from providing the proper training to offering opportunities for growth. Here’s a look at the methods
Identifying and Removing the “Time Stealers” from Your Shop
Your engine shop may be great at rebuilding powerplants for customers, but one thing your staff can’t do is build “more time.” Whether it’s silver, gold, platinum, diamonds, rubies or even cold, hard cash, we take numerous measures each day to protect our valuable items, some more drastic than others. We use locks, banks, safes
Are You Penny-Pinching Yourself Out of Business?
Five Expenses You Should Never, Ever Skimp On If you’re a small business owner, it’s probably a vast understatement to say that you don’t have money to burn. But according to Sean C. Castrina, there are some areas in which it doesn’t pay to cut costs. Here, he outlines five areas in which you should never be
