As I sit here pondering the many topics I could choose to write about for my last column of 2004, I’m suddenly struck by the unbelievable fact that it is December already! Of 2004! Where did 2003 go? What happened to April, for crying out loud? Of course, the holiday...
It’s an old story. A customer brings in a rebuild job and you do your normal quality job. You dot all the I’s and cross all the T’s and walk away from the engine stand knowing you’ve done a good job. The customer pays and off he goes with his...
There comes a time in the life of every valve when it must either be replaced or reconditioned. Valve faces become worn and eroded as the seats wear, the stems wear where they contact the guides, and the tips of the stems can become worn or mushroomed from the constant...
In nearly all aspects of today’s competitive consumer market, the customer is king, brand means everything, and warranties on parts and services are a given, right? Great news for the value-minded shopper, but what about the supplier? In the automotive industry, of course, OEMs have been offering unprecedented warranties and...
As I sit here pondering the many topics I could choose to write about for my last column of 2004, I’m suddenly struck by the unbelievable fact that it is December already! Of 2004! Where did 2003 go? What happened to April, for crying out loud? Of course, the holiday...
