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Steve Ferrante

No customer likes surprises when it comes to doing business with...

There’s a lot of talk about the importance of providing quality customer service and...

The true test of a business' customer service effort is not when things are going right but, rather, what is done when things go...

Shop owners know that the key to attracting and retaining loyal customers lies in delivering top-notch customer service, but how is that defined in...

noadI even have my own “Recommended Reading Store” powered by Amazon.com. (You can visit it at http://astore.amazon.com/saawll-20).