Garage Gurus, Federal-Mogul Motorparts’ technical education platform for technicians and other front-line professionals in the North American auto care industry, has been reaccredited to Continuing Automotive Service Education (CASE) standards by the Automotive Training Managers Council (ATMC) and National Institute for Automotive Service Excellence (ASE). Federal-Mogul Motorparts also earned several commendations from the accrediting team, who described the company’s commitment to training as “exemplary” in its most recent reaccreditation.
CASE is a voluntary standard developed to help ensure training programs – including course development, instructors, facilities and related resources – are consistent with industry best practices. ATMC administers the accreditation process, which includes a self-assessment and on-site reviews by an evaluation team. Accreditation is granted by ASE based on the findings of the evaluation team.
The ATMC team issued several commendations following its evaluation of the Garage Gurus program, including congratulating Federal-Mogul Motorparts for its commitment of “time, personnel and money to expand their training centers, introduce online training, enhance tech hotline service, and add tech vans. They have significantly raised the bar for others.” Another commendation read, “The instructor hiring and interview process is one of the best documented, and the most stringent that I have seen. The net result is being able to hire instructors with a high level of technical expertise and very good presentation skills.”
“We would like to congratulate Federal-Mogul Motorparts on the success of their training initiatives,” said David Milne, president, ATMC. “As automotive technologies continue to rapidly evolve, so must the knowledge and skills of today’s automotive service technicians. The Garage Gurus program is clearly leading that evolution and setting new standards of training excellence in the auto care industry.”
Launched in 2015, Garage Gurus helps technicians and other service professionals keep pace with the latest vehicle technologies through more than 100 diagnostic and repair workshops and related technical support. The network’s curriculum is available through each of 12 state-of-the-art regional training centers; online via www.FMgaragegurus.com; on-demand through the award-winning Garage Gurus app; and on the job via Web-connected “Gurus-On-The-Go” product technology vans that visit repair locations throughout the workday. Each course, offered in English and Spanish, is taught by one of Federal-Mogul Motorparts’ more than 100 ASE-certified “Gurus.”
“We launched Garage Gurus to establish a new benchmark for technical training excellence within the auto care industry,” said Laura Soave, senior vice president and chief marketing and communications officer, Federal-Mogul Motorparts. “The rapidly growing popularity of our courses, training centers, on-demand programs and product technology vans has told us we’re making a real difference for technicians and other front-line professionals. CASE reaccreditation and the positive comments from the accreditation team provide further validation of this unique approach to customer support.”