Elgin Industries Celebrates 95th Anniversary
Elgin Industries is a global supplier of engine, chassis and custom components for virtually any type of vehicle as well as a variety of specialty applications. The company is North America’s largest producer of engine push rods and one of the automotive service industry’s only fully integrated manufacturers of rocker arms and a wide range of valve train components.
Do You Know Your Shop’s Sellability Score?
Just as the FICO score has evolved in its significance as a factor in the credit process, the Sellability Score is being utilized by a growing number of prospective business buyers to determine whether or not an asking price is justified. Are you running a valuable business?
John Dow Appoints Drew Dawson to Executive VP of Operations
Joe Dease, President of JohnDow Industries recently announced the appointment of Drew Dawson to the newly created position of Executive Vice President-Operations. Dawson brings lengthy experience to JDI in the tire and automotive aftermarket industries. He began his professional career in 1986 as a salesman with The Goodyear Tire & Rubber Company in Boston, Ma.
Adaptable Leadership Fuels Shop Harmony, Growth
As you encourage your employees to work as a team to achieve shop goals and deliver the utmost in customer service, your management style can have a huge impact on employee motivation and engagement. That’s where being able to adapt your leadership style comes into play.
John DiPaola Named Vice President-Group Publisher at Babcox Media
Babcox Media Inc. is pleased to announce that John DiPaola has joined the company as Vice President-Group Publisher. He joins Babcox from Penton Media, where he spent the past 25 years. In his most recent role with Penton, DiPaola served as Vice President and Market Leader — Manufacturing & Supply Chain Group. In this role,
What Is Your Roadmap To Profitability?
Your roadmap begins with collecting all the labor dollars for your technicians’ time. Through measuring and managing, you can determine whether or not you are collecting all the labor dollars that are available to you, or if you are leaving money on the table. Once you start measuring a few important metrics, especially effective labor
Executive Interview: Roy Kent, Federated Auto Parts
Roy Kent joined the Federated Auto Parts management team in January 2014 as chief strategy officer and president of new business development. An industry veteran, Kent’s vast aftermarket experience includes a long career at Federal-Mogul where he held a variety of positions, most recently serving as vice president of wholesale distribution. At Federated, he oversees a number
Spectra Premium Engine Customer Satisfaction Warranty
Spectra Premium Industries has announced a customer satisfaction warranty on its Mass Air Flow Sensors, Ignition Coils, Distributors, CAM & Crank Sensors and Synchronizers, effective immediately. Spectra Premium strives to provide premium quality products and excellent after-sales support, therefore this warranty will ensure customers are satisfied with their Engine Management products. “With our recent acquisition
Federal-Mogul Motorparts Announces Leadership Changes
Federal-Mogul Motorparts, a division of Federal-Mogul Holdings Corporation, has announced a series of leadership appointments to better align the company’s regional operations and strengthen its business units while supporting global growth. The appointments are effective immediately. Martin Hendricks, President, Motorparts, Europe, Middle East and Africa (EMEA) Keith Power, President, Asia Pacific Dr. Rainer Bostel, Senior Vice
Employer Hot Topics For Summer
The warmer weather and longer days can only mean one thing – summer is upon us! With the summer season comes a few things in particular that companies need to consider. Here are a few hot topics: Company Picnic Liability and Planning – A company summer picnic with food, games and entertainment can be a great
The Latest Improvements on Performance Cylinder Heads
Heads are a product line that warrant almost constant research. Both the OEMs and aftermarket are creating new applications that solve problems, save time or money and just generally make life easier for engine builders. But, these improvements are only beneficial if those builders know what is out there waiting to help them. So, we
Reflecting on the Go Kart Kraze
The year was 1956. Art Ingeles is a veteran Hot Rodder who spends his days working for the Kurtis Kraft Company. The Kurtis Kraft Company was a well-known fabrication company known for building midget cars, quarter midget cars, Bonneville Cars, USAC Championship Cars and Indy Cars. The company was founded by Frank Kurtis who built
Using Price Advertising to Target Ideal Customers
Believe it or not, price advertising is a good thing. I am sure you will agree, everyone likes to find a good value, and price advertising lets people in your community know that you are looking for ways to help them save money. The problem most shop owners come across is that they’re unsure of
Simply the Best
In the world of competitive eating, Joey Chestnut stands recognized as the champion hot dog consumer – last July, he set the world record by wolfing down 69 Nathan’s dogs in 10 minutes. Eric “Mean” Melin is the reigning World Air Guitar champion as he out-pretended all other pretend guitarists last year in Oulu, Finland.
Avoid Customer Disservice at Your Shop
There’s a lot of talk about the importance of providing quality customer service and superior customer experiences to improve customer loyalty and sales. In fact, these topics are the primary elements of my training and consulting practice. On the flip side, there’s relatively little dialogue about the aspects that turn customers off, harm customer relationships
What’s Your Exit Strategy?
I recently asked a friend in his late 50s about his plans for retirement. He told me he expected to die at his desk – and he was serious. He gave no thought to a time when he wouldn’t be in his business. Part of being a proactive business owner requires that you look a
Elgin Industries Receives 13th Consecutive JASPER Supplier Award
Elgin Industries has received its 13th consecutive supplier award from JASPER Engines & Transmissions, North America’s largest remanufacturer of gasoline and diesel powertrain and drivetrain components. Elgin, which is celebrating its 95th anniversary, has supplied to internal engine components to JASPER for more than 60 years. Elgin received the 2014 JASPER Service Award, which is
7 Tips On Delivering Extraordinary Service
Most shop owners will start pumping more money into their marketing campaigns when they are looking to increase their business. This can help bring new customers into your engine shop, which is certainly important, but the value of your new customers diminishes if you’re unable to keep them coming back. There will be no greater
It Only Takes A Moment To Destroy Your Reputation
You’ve worked hard to earn your business’ good name and the reputation you’ve built in your community. Word of mouth is one of your greatest referral sources. Whether you’ve been in business for months, years or decades, your reputation hangs in the balance. One scathing online review and your sterling reputation could be tarnished at
‘13 SEMA Show Confirms Resurgence in Automotive Specialty Equipment Industry
The 2013 SEMA Show is history and has left no doubt that the automotive specialty equipment industry is stronger than ever. While final attendance figures are being audited, organizers report that more than 126,000 credentials were issued prior to the event, with thousands more processed onsite. The numbers represented a 7% increase over the previous
