Learn How To Improve Customer Retention, Sales From Amazon.com
noadI even have my own “Recommended Reading Store” powered by Amazon.com. (You can visit it at http://astore.amazon.com/saawll-20). Apparently, I’m not alone in my infatuation with the company. In the recently published 2011 Temkin Experience Ratings, Amazon was ranked No. 1 in customer service out of 143 large companies across 12 industries. According to Temkin, the
How To Get Paid On Time
The following suggestions will help your business improve its cash flow and tighten up its credit and collections policies. Some of the tips discussed here may not be suitable for every business, but can serve as general guidelines to give your company more financial stability. • Define Your Policy: Define and stick to concrete credit
Waste Not, Want Not: Waste Oil Heaters Can Drastically Cut Costly Shop Heating Bills
The heater burned the waste oil that accumulated from oil changes and other jobs to produce heat for the shop. It was a great way of getting around the highcosts of natural gas used in conventional heaters, plus it got rid of all the used oil that the shop produced. So, if your shop creates
A Conversation with the MAHLE Clevite Champion Technician Winner Dave Arce
Dave is the owner of Arce Engines in El Cajon, CA. He remanufactures engines, performs general installation and repair, does engine rebalancing and has quite a resume when it comes to high performance racing engines. Dave’s daughter Hollee nominated him for the contest and wrote an excellent essay about all of her dad’s accomplishments throughout
Booth Visits Remind Us Why We
There’s something to be said for stability and as we come to the last issue of 2011, I’d like to thank all of our long-time readers and advertisers for their continued support of Engine Builder magazine. Since we can’t physically come to each of your shops to do it, I’m instead sending out a virtual
Financial Planning Dos & Don’ts
Here are a few financial planning suggestions that can simplify your life and add to your peace of mind about financial matters: • At least once a year, write down your investment goals and whatstrategy you will use to reach them. This will keep you focused. • Instead of giving money to many different charities,
The Three Most Common Budgeting Errors
Not Setting Goals. It’s almost impossible to setspending priorities without clear goals for the coming year. It’simportant to identify, in detail, your business and financial goals andwhat you want or need to achieve in your business. Underestimating Costs. Every business has ancillary orincidental costs that don’t always make it into the budget – forwhatever reason.
Learning To Manage The Changing Workforce
On the other hand, people from the younger generation will struggle with many of the values and ethics of the older generation. When you consider the diverse demographics of today combined with a multi-generational workforce, it’s easy to see how the differences in values and behavior are having a profound impact in the workplace. These
Goal Setting For 2012: Combine A Well-Cast Vision With A Charted Course
Having determined this goal, Eisenhower and his commanders began to build a battle plan. Through careful planning, execution and modification of the battle plan, the Allies successfully liberated Europe in 11 months. For America, this was one of the defining moments for “The Greatest Generation.” As the Supreme Commander of your shop, your role as
Five Proven Strategies to Grow Your Facebook Fan Base
According to a Hubspot study from 4,000 businesses with a Facebookpage, fan count does matter. Businesses with 501 – 1,000 fans had 3.5times more traffic than those with one to 25 fans. Businesses with morethan 1,000 Facebook fans had 22 times more traffic. Strategy #1: Link Your Business Page to Your Personal Profile. Our personal
Pay Yourself First: It’s Your Job To Look Out For Your Financial Future
He replied that he, too, was committed to the same goal. I asked him what strategies he had in place to ensure this happened. He said he always reviewed what his options were at year-end with his CPA, but there never seemed to be any cash left to fund any kind of program. He asked
Trends in Employee Benefits
According to a recent study by the Society for Human Resource Management (SHRM), uneven economic growth and related uncertainties about the nation’s fiscal health are having an impact on benefits offerings. As fewer employers offer defined-benefit pension plans and more are using other savings plans, they continue to shift more of the cost burden to