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Business and Management

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Insurance is an expense. No matter how you slice it, insurance coverage will cost you money. If nothing ever happens, you may question why...

Purchasing shop equipment is no small decision. After all, new equipment carries a hefty price tag and no guarantee of a return...

Over the past 100-plus years, marketing strategies, and the brands that were built, were developed by two entities: The client and the ad...

Payday. While it is music to an employee’s ears, payday presents logistical and legal challenges for your company. One of the chief challenges is...

Having difficulty finding talented employees? Take a good hard look at the engagement level of your existing employees first. Spending the last 20+ years in...

Far too many shop owners don’t measure customer satisfaction in their shops. It’s not that they’re not interested in the results, it’s just that...

This year Christmas is on a Friday, and Christmas Eve is historically not a big sales day for most, so shop owners have the...

In today’s cutthroat business climate, the pressure to generate profits quickly is often unrelenting and intense. From contending with new competitors that seemingly...

You may have noticed that your customers are starting to get younger. That’s because millennials — the generation born between 1980 and 2000 —...

So…after working tirelessly and promoting yourself shamelessly, you wake up one day and find that you’ve have been in business for 35 years, you...
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As business owners many of us tend to follow the leader and do what everyone else does to promote our business, buying the giveaway...

When it comes to a small business, every penny counts, just like every employee...

The cold, hard facts make it abundantly clear: Companies, including automotive shops, need to change how they treat employees, not only if they...

GM CEO Mary Barra Last week, General Motors had been ordered...

As we all know, the most powerful form of advertising always has been, and always will be, word of mouth. Although every shop...

Summer is the shop owner’s best friend. People have their cars out and racing season is in full swing. Car count is high and things...
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Businesses these days survive and grow very differently than they did 30, 20, even 10...

Many shop owners get into trouble by throwing their money at just about every advertising opportunity that comes along. Their intentions are good,...

Human Resources is often so intimately involved in the day-to-day operations of a company that a lot of employers wonder if they could...

Prospective customers need to see the name of your company at least...