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Business and Management

Years back, when I was looking to hire a technician, my first criteria would be the person’s skill level. In fact, I mainly...

Whether you’re a new shop owner looking to increase your business, or an industry veteran hoping to build loyalty from your existing customer...

What would one more visit per year from your best customers mean for your shop? Let’s say you have 100 current customers and...

Pick your cliché. If it’s too good to be true, it probably is. You get what you pay for. When it comes to...

All great companies have one thing in common: They realize industries and consumers need change,...

Many colleagues in the industry seem to be confused about managing labor inventory in their shops. Much of the confusion comes from the...

The automotive aftermarket is viewed by many, both within and outside the industry, as a healthy, vibrant, vital growth industry. Qualified serious buyers...

When it comes to business, there are so many things that owners need to do and think about to keep the shop running. The...

Richard Lipton, founder of Lipton CPA & Associates, says if you make charitable donations and...

The Wikipedia definition of a job description is “a list that a person might use...

Over the last 15 years, since we started helping shop owners in 1999, I’m pretty...

There is an expression that has been around our industry for decades that says if you run a good, ethical business, the one thing...

One of the single greatest challenges engine shop owners face today is finding and...

Each New Year brings with it new laws, rules and regulations based on the trends...

Jack Welch is one of the most successful business leaders of the last century. For...

There’s no doubt that consumers’ online activity has made a massive, lasting impact on marketing...

Each New Year brings with it new laws, rules and regulations based on the...

Shop owners who are focused on serving their customers and operating efficiently are taking a...

Many years ago, I read an article that featured an interview with Herb Kelleher,...

Now that the holiday season is upon us, there are a number of things you can do to drive up productivity, sales, customer...